LearnersPriority
Learner Terms
Training access, learner conduct, course completion and certificate conditions
Policy Centre
ProCare Hub terms, policies, and learner documents in one place.
These public-facing documents explain how ProCare Hub handles bookings, attendance, refunds, certificates, learner support, safeguarding, appeals, and employer training. They are intended to be available before booking or payment.
Public documents
14
Learner, employer, certificate, appeals, safeguarding, and quality documents.
Latest approval
10 June 2026
Approved for use under England and Wales jurisdiction.
Priority before booking
8 core pages
The key terms and policies surfaced before enrolment or payment.
Need help?
info@brandso.co.uk
Call 0333 335 5919 for support, queries, or clarification.
Priority links
Documents most learners and employers need first
OrganisationsPriority
Employer Terms
Terms for employer block bookings, corporate packages and bespoke training
Learners & organisationsPriority
Booking & Attendance
Booking confirmation, joining instructions, attendance and completion evidence
Learners & organisationsPriority
Refund & Cancellation
Refunds, cancellations, transfers, substitutions and unused course access
All learnersPriority
Certificate Issuing
Certificate eligibility, issue, correction, verification and withdrawal
Learners & organisationsPriority
Assessment & Appeals
Assessment rules, marking, reassessment and appeal handling
Learners & organisationsPriority
Reasonable Adjustments
Accessible learning, support requests and fair adjustments
Learners & organisationsPriority
Complaints & Appeals
Complaint, appeal, investigation, outcome and service improvement process
Bookings & Terms
Bookings & Terms
Booking, attendance, refund, cancellation, and training-access rules that should be visible before enrolment or payment.
LearnersPriority
Learner Terms
This document sets the terms that apply when an individual learner accesses, books, purchases or participates in ProCare Hub training, whether online, live virtual, face-to-face, blended or employer-arranged.
OrganisationsPriority
Employer Terms
This document sets the terms for employers, care providers, agencies, organisations and corporate clients that purchase training places, course packages, subscriptions or bespoke delivery from ProCare Hub.
Learners & organisationsPriority
Booking & Attendance
This policy ensures training bookings, course access, learner attendance and completion decisions are managed consistently, fairly and with clear evidence.
Learners & organisationsPriority
Refund & Cancellation
This policy sets the ProCare Hub approach to refunds, cancellations, transfers, substitutions, late cancellations, unused course access and non-attendance.
Learners & organisations
Non-Attendance
This policy explains how ProCare Hub manages non-attendance, late arrival, early departure and failure to complete required online training within the access period.
Assessment & Certification
Assessment & Certification
Policies covering assessments, certificates, appeals, and integrity across learning records and issued outcomes.
All learnersPriority
Certificate Issuing
This policy protects the integrity of ProCare Hub certificates and sets the conditions for issuing, correcting, replacing, verifying, withdrawing and retaining certificate records.
Learners & organisationsPriority
Assessment & Appeals
This policy sets out fair assessment, marking, reassessment and appeal arrangements for ProCare Hub courses that include tests, observations, practical checks, reflective tasks, quizzes or other assessment activities.
All users
Malpractice & Plagiarism
This policy prevents, detects and manages malpractice, maladministration, plagiarism, cheating, identity misuse, certificate misuse and improper conduct connected to ProCare Hub training and assessment.
Support & Safeguarding
Support & Safeguarding
Learner support, reasonable adjustments, safeguarding, and complaints guidance for fair and safe participation.
Learners & organisationsPriority
Reasonable Adjustments
This policy ensures learners who may experience disadvantage because of disability, health condition, language need, neurodiversity, temporary injury, caring responsibility or other relevant need can request appropriate support or reasonable adjustments.
Learners
Learner Support
This policy defines the support ProCare Hub provides to learners before, during and after training, including technical support, course guidance, accessibility support, certificate queries and signposting for welfare or safeguarding concerns.
All users
Safeguarding Statement
This statement explains how ProCare Hub recognises and escalates safeguarding concerns that arise during training, learner support, employer contact or care-sector training activities.
Learners & organisationsPriority
Complaints & Appeals
This procedure gives learners, employer clients and other stakeholders a clear route to raise complaints about ProCare Hub training, support, certificates, assessments, trainers, customer service or booking decisions.
Quality & Delivery
Quality & Delivery
Operational standards for trainers, course quality, and the service controls behind ProCare Hub delivery.
Trainers & assessors
Trainer Code
This code sets professional conduct standards for ProCare Hub trainers, assessors, facilitators, consultants and contractors delivering or supporting training.
All users
Training QA
This policy sets ProCare Hub’s approach to maintaining and improving the quality, accuracy, safety and consistency of training content, delivery, assessment, learner support and certificates.
Need support or reasonable adjustments before training?
Use the policy centre alongside our learner support and reasonable adjustments pages if you need help with accessibility, course access, attendance issues, or a complaint.