This document forms part of the Brandso Group Policy Library. It has been prepared for ProCare Hub, a Brandso Group training service operated by Brandso Group Limited, company number 15970239, registered office Unit 6, 33 Hungerhill Road, Nottingham, England, NG3 4NB, ICO registration number ZC142984.
This document supports safe, fair, consistent and commercially controlled training delivery. It is not a substitute for independent legal, regulatory, awarding body, safeguarding, employment or clinical advice where a matter is complex, disputed or high risk.
Purpose
This document sets the terms for employers, care providers, agencies, organisations and corporate clients that purchase training places, course packages, subscriptions or bespoke delivery from ProCare Hub.
Scope
This document applies to ProCare Hub and any Brandso Group staff, trainers, contractors, learners, employer clients or approved partners involved in the relevant training activity. It should be read alongside the Brandso Group legal, data protection, customer service, finance, HR and safeguarding-related policy packs.
- Employer block bookings and invoiced training
- Care provider mandatory training packages
- Bespoke training sessions and group delivery
- Employer-nominated learners and manager access
- Training records, certificates, attendance reports and invoices
Policy statement and operating principles
ProCare Hub must deliver training that is clear, honest, safe, accessible, commercially fair and appropriate to the learner audience. Training materials must not overstate qualifications, guarantees, legal effect, inspection outcomes, employment prospects or regulatory approval.
Employer clients must provide accurate learner information, role context, dates, access needs and site requirements.
Training is supplied for the agreed learners, organisation and package only unless otherwise agreed in writing.
Employers remain responsible for assessing staff competence, role suitability, safe practice, supervision and local policy implementation.
Payment terms, cancellation terms, non-attendance charges and certificate conditions must be clear before booking.
Bespoke training must not be used to misrepresent regulatory approval, inspection readiness or staff competence.
Key risks and controls
Non-payment risk: organisations may book places but delay payment or dispute invoices after delivery.
Operational risk: training may be delivered to wrong learner group or without required equipment/venue arrangements.
Competency risk: employers may treat attendance certificates as full workplace competence.
Data risk: employer reports may contain personal data and must be shared securely.
Scope risk: clients may request extra content or dates without variation.
Roles and responsibilities
- Role
- Responsibility
- Brandso Group Director
Approves the training governance framework, sets risk appetite and ensures ProCare Hub operates within Brandso Group standards.
ProCare Hub Service Lead
Owns course delivery, learner experience, trainer allocation, quality checks, complaints, certificates and escalation.
Trainer / Assessor
Delivers training competently, marks assessments fairly, keeps records and reports safeguarding, malpractice, quality or conduct concerns.
Administrator / Support Team
Manages bookings, learner access, attendance records, certificates, enquiries, invoices and data updates.
Learner / Employer Client
Provides accurate information, follows joining instructions, participates honestly, raises support needs early and complies with course rules.
Data Protection Lead
Advises on learner records, retention, privacy notices, data sharing, security and breach escalation.
Procedure
Booking confirmation
A booking confirmation or proposal should state course title, delivery format, number of learners, date or access period, fees, payment terms, cancellation terms and any employer responsibilities.
For bespoke delivery, confirm whether ProCare Hub or the employer provides venue, equipment, learner devices, internet access, refreshments, practical materials and risk assessments.
Employer responsibilities
Nominate suitable learners and provide correct names, email addresses and any necessary accessibility information.
Ensure learners are released from work duties to attend and complete training.
Apply training in line with the employer’s own policies, care plans, risk assessments and supervision arrangements.
Inform ProCare Hub of safeguarding, conduct, venue or health and safety risks relevant to training delivery.
Payment and cancellation
Unless otherwise agreed, invoices must be paid by the due date. ProCare Hub may require advance payment, deposits or cleared funds before access is released. Late cancellation, non-attendance or date changes may be charged in line with the Refund and Cancellation Policy.
Training reports and certificates
ProCare Hub may provide attendance, completion and certificate reports to the employer client where this is lawful and expected under the booking. Reports must be treated as confidential and should not be altered.
Bespoke content and reliance
Bespoke training is prepared using information provided by the employer. The employer must check service-specific accuracy and must not rely on training as a substitute for regulated professional advice, management supervision or statutory compliance.
Required records and evidence
- Signed proposal or written acceptance
- Purchase order or invoice
- Learner nomination list
- Attendance and completion report
- Certificate register
- Venue/risk information
- Cancellation/change records
- Client feedback and complaints
Monitoring, review and improvement
Employer terms will be reviewed annually and whenever ProCare Hub introduces new corporate packages, subscriptions, on-site delivery models, funded training or platform reporting features.
Approval and version control
Approved by Simeon Ologeh on 10/06/2026. Version 1.0. The controlled copy is held by Brandso Group Limited.