This document forms part of the Brandso Group Policy Library. It has been prepared for ProCare Hub, a Brandso Group training service operated by Brandso Group Limited, company number 15970239, registered office Unit 6, 33 Hungerhill Road, Nottingham, England, NG3 4NB, ICO registration number ZC142984.
This document supports safe, fair, consistent and commercially controlled training delivery. It is not a substitute for independent legal, regulatory, awarding body, safeguarding, employment or clinical advice where a matter is complex, disputed or high risk.
Purpose
This policy prevents, detects and manages malpractice, maladministration, plagiarism, cheating, identity misuse, certificate misuse and improper conduct connected to ProCare Hub training and assessment.
Scope
This document applies to ProCare Hub and any Brandso Group staff, trainers, contractors, learners, employer clients or approved partners involved in the relevant training activity. It should be read alongside the Brandso Group legal, data protection, customer service, finance, HR and safeguarding-related policy packs.
- Learners and employer clients
- Trainers, assessors, administrators and contractors
- Online tests, written tasks and practical assessments
- Certificates and training records
- Course materials, portals and intellectual property
Policy statement and operating principles
ProCare Hub must deliver training that is clear, honest, safe, accessible, commercially fair and appropriate to the learner audience. Training materials must not overstate qualifications, guarantees, legal effect, inspection outcomes, employment prospects or regulatory approval.
ProCare Hub must protect the credibility of its training and certificates.
Allegations must be handled fairly, confidentially and proportionately.
Certificates may be withheld or withdrawn where malpractice is substantiated.
Staff must report suspected malpractice and must not ignore pressure to pass learners without evidence.
Where an awarding organisation or regulator is involved, external rules and reporting requirements must be followed.
Key risks and controls
Identity fraud: someone else completes a course or assessment.
Plagiarism: learner copies answers or uses unapproved AI without permission.
Certificate fraud: certificate is altered, shared or sold.
Staff malpractice: trainer records attendance inaccurately or helps learners cheat.
Employer pressure: client asks ProCare Hub to issue certificates without completion.
Roles and responsibilities
- Role
- Responsibility
- Brandso Group Director
Approves the training governance framework, sets risk appetite and ensures ProCare Hub operates within Brandso Group standards.
ProCare Hub Service Lead
Owns course delivery, learner experience, trainer allocation, quality checks, complaints, certificates and escalation.
Trainer / Assessor
Delivers training competently, marks assessments fairly, keeps records and reports safeguarding, malpractice, quality or conduct concerns.
Administrator / Support Team
Manages bookings, learner access, attendance records, certificates, enquiries, invoices and data updates.
Learner / Employer Client
Provides accurate information, follows joining instructions, participates honestly, raises support needs early and complies with course rules.
Data Protection Lead
Advises on learner records, retention, privacy notices, data sharing, security and breach escalation.
Procedure
Examples of malpractice
Impersonation, account sharing, copying answers, collusion, falsifying attendance, using unauthorised support, altering certificates, using another learner’s work, deliberately giving false information, pressuring staff to issue certificates, and staff failing to follow assessment rules.
Prevention
Use clear learner instructions, controlled certificate templates, attendance records, trainer briefings, access controls and sample quality checks.
Make learners aware that dishonest activity may lead to certificate withdrawal, employer notification and removal from training.
Reporting concerns
Any staff member who suspects malpractice must record the concern and report it to the Service Lead. Urgent safeguarding, criminal or data breach issues must be escalated immediately using the relevant Brandso Group procedure.
Investigation
The Service Lead should secure evidence, review logs and records, speak to relevant individuals where appropriate, avoid conflicts of interest and reach a proportionate decision on the balance of available evidence.
Outcomes
Possible outcomes include no further action, warning, reassessment, refusal of certificate, withdrawal of certificate, removal from course, employer notification, refund refusal, staff action, data breach escalation or referral to an external awarding organisation where relevant.
Required records and evidence
- Malpractice report
- Evidence screenshots or logs
- Attendance and assessment records
- Investigation notes
- Decision and rationale
- Learner/employer communication
- Certificate withdrawal record
- External notification where required
Monitoring, review and improvement
Malpractice cases will be reviewed to strengthen assessment design, identity checks, portal controls, trainer training and certificate security.
Approval and version control
Approved by Simeon Ologeh on 10/06/2026. Version 1.0. The controlled copy is held by Brandso Group Limited.