This document forms part of the Brandso Group Policy Library. It has been prepared for ProCare Hub, a Brandso Group training service operated by Brandso Group Limited, company number 15970239, registered office Unit 6, 33 Hungerhill Road, Nottingham, England, NG3 4NB, ICO registration number ZC142984.
This document supports safe, fair, consistent and commercially controlled training delivery. It is not a substitute for independent legal, regulatory, awarding body, safeguarding, employment or clinical advice where a matter is complex, disputed or high risk.
Purpose
This code sets professional conduct standards for ProCare Hub trainers, assessors, facilitators, consultants and contractors delivering or supporting training.
Scope
This document applies to ProCare Hub and any Brandso Group staff, trainers, contractors, learners, employer clients or approved partners involved in the relevant training activity. It should be read alongside the Brandso Group legal, data protection, customer service, finance, HR and safeguarding-related policy packs.
- Employed, self-employed and contractor trainers
- Assessors and course facilitators
- Guest speakers and specialist contributors
- Online, virtual, classroom and on-site training delivery
- Interactions with learners, employer clients and Brandso Group staff
Policy statement and operating principles
ProCare Hub must deliver training that is clear, honest, safe, accessible, commercially fair and appropriate to the learner audience. Training materials must not overstate qualifications, guarantees, legal effect, inspection outcomes, employment prospects or regulatory approval.
Trainers must act professionally, safely, fairly and within their competence.
Training must be delivered from approved materials unless changes are authorised.
Trainers must not issue misleading advice, guarantee outcomes or act outside their role.
Safeguarding, discrimination, data protection and conduct concerns must be escalated promptly.
Trainers must avoid conflicts of interest and protect ProCare Hub materials and client information.
Key risks and controls
Quality risk: inconsistent trainer delivery damages learner outcomes.
Safeguarding risk: trainers may receive sensitive disclosures.
Bias risk: unfair treatment or discriminatory language.
IP risk: trainers may reuse materials outside their licence.
Boundary risk: trainers may provide legal, clinical or employment advice without authority.
Roles and responsibilities
- Role
- Responsibility
- Brandso Group Director
Approves the training governance framework, sets risk appetite and ensures ProCare Hub operates within Brandso Group standards.
ProCare Hub Service Lead
Owns course delivery, learner experience, trainer allocation, quality checks, complaints, certificates and escalation.
Trainer / Assessor
Delivers training competently, marks assessments fairly, keeps records and reports safeguarding, malpractice, quality or conduct concerns.
Administrator / Support Team
Manages bookings, learner access, attendance records, certificates, enquiries, invoices and data updates.
Learner / Employer Client
Provides accurate information, follows joining instructions, participates honestly, raises support needs early and complies with course rules.
Data Protection Lead
Advises on learner records, retention, privacy notices, data sharing, security and breach escalation.
Procedure
Professional delivery
Prepare for sessions, arrive on time, use approved materials, check attendance, create a respectful learning environment and adapt delivery appropriately without lowering required standards.
Use inclusive language and avoid humiliating, discriminatory, judgemental or inappropriate comments.
Competence and boundaries
Trainers must deliver only courses they are competent to deliver. Where a question is outside their expertise, they should signpost, take advice or refer to the Service Lead rather than guessing.
Assessment integrity
Trainers and assessors must apply assessment standards fairly, keep records, avoid favouritism and resist pressure to pass learners without evidence.
Safeguarding and conduct
Any safeguarding concern, allegation, harassment, discriminatory incident, learner distress, aggressive behaviour or serious complaint must be reported promptly using the appropriate escalation route.
Confidentiality and intellectual property
Trainers must protect learner information, employer client information, course materials, assessment content, login details and Brandso Group intellectual property. Materials must not be copied, sold or reused without permission.
Required records and evidence
- Trainer agreement
- Qualification/competence evidence
- Session plan
- Attendance register
- Learner feedback
- Incident/concern report
- Quality observation record
- Assessment record
Monitoring, review and improvement
Trainer conduct will be monitored through learner feedback, quality observations, complaint reviews, assessment sampling and periodic trainer meetings.
Approval and version control
Approved by Simeon Ologeh on 10/06/2026. Version 1.0. The controlled copy is held by Brandso Group Limited.