This document forms part of the Brandso Group Policy Library. It has been prepared for ProCare Hub, a Brandso Group training service operated by Brandso Group Limited, company number 15970239, registered office Unit 6, 33 Hungerhill Road, Nottingham, England, NG3 4NB, ICO registration number ZC142984.
This document supports safe, fair, consistent and commercially controlled training delivery. It is not a substitute for independent legal, regulatory, awarding body, safeguarding, employment or clinical advice where a matter is complex, disputed or high risk.
Purpose
This policy sets out fair assessment, marking, reassessment and appeal arrangements for ProCare Hub courses that include tests, observations, practical checks, reflective tasks, quizzes or other assessment activities.
Scope
This document applies to ProCare Hub and any Brandso Group staff, trainers, contractors, learners, employer clients or approved partners involved in the relevant training activity. It should be read alongside the Brandso Group legal, data protection, customer service, finance, HR and safeguarding-related policy packs.
- Knowledge quizzes and online tests
- Trainer-marked written tasks
- Practical demonstrations and observations
- Employer-sponsored training assessments
- Appeals about assessment outcomes or certificate refusal
Policy statement and operating principles
ProCare Hub must deliver training that is clear, honest, safe, accessible, commercially fair and appropriate to the learner audience. Training materials must not overstate qualifications, guarantees, legal effect, inspection outcomes, employment prospects or regulatory approval.
Assessment methods must match the course aims and be explained to learners.
Marking must be fair, consistent and evidence-based.
Learners must have a route to challenge an assessment decision.
Appeals must be handled by someone not directly responsible for the original decision where practicable.
Assessment records must be retained securely and not altered without an audit trail.
Key risks and controls
Fairness risk: inconsistent marking between trainers.
Bias risk: assessment decisions may be influenced by irrelevant factors.
Evidence risk: appeal cannot be investigated if records are weak.
Competence risk: passing a short course may be mistaken for full workplace competence.
Conflict risk: employer pressure may influence learner outcomes.
Roles and responsibilities
- Role
- Responsibility
- Brandso Group Director
Approves the training governance framework, sets risk appetite and ensures ProCare Hub operates within Brandso Group standards.
ProCare Hub Service Lead
Owns course delivery, learner experience, trainer allocation, quality checks, complaints, certificates and escalation.
Trainer / Assessor
Delivers training competently, marks assessments fairly, keeps records and reports safeguarding, malpractice, quality or conduct concerns.
Administrator / Support Team
Manages bookings, learner access, attendance records, certificates, enquiries, invoices and data updates.
Learner / Employer Client
Provides accurate information, follows joining instructions, participates honestly, raises support needs early and complies with course rules.
Data Protection Lead
Advises on learner records, retention, privacy notices, data sharing, security and breach escalation.
Procedure
Assessment design
Assessments should be proportionate to course level, learning outcomes and delivery method. Questions and tasks should avoid misleading wording and should be reviewed when content changes.
Before assessment
Learners should be told what is assessed, what evidence is needed, pass mark or completion standard, permitted support, time limits, reassessment options and appeal route.
Reasonable adjustments should be considered before assessment where requested and appropriate.
Marking and decisions
Assessors must mark against the stated criteria. Where an outcome is borderline, unusual or disputed, a second review should be considered. Trainers must not pass a learner where evidence is insufficient.
Appeal process
Appeals should be submitted in writing within the stated timescale, explaining the decision being challenged and why.
The appeal reviewer should consider the assessment evidence, course rules, reasonable adjustment records, learner communication and any trainer notes.
Possible outcomes include decision upheld, reassessment offered, mark amended, certificate issued, certificate refused or further investigation required.
Final decision
The appeal outcome should be confirmed in writing. Where external awarding body rules apply, those rules take priority and the learner should be directed to the relevant external appeal route.
Required records and evidence
- Assessment criteria
- Assessment submissions or quiz logs
- Marking record
- Reasonable adjustment decisions
- Appeal request
- Appeal review notes
- Outcome letter
- Certificate decision
Monitoring, review and improvement
Assessment outcomes, reassessment rates and appeals will be reviewed to identify unclear materials, inconsistent marking or training needs for trainers.
Approval and version control
Approved by Simeon Ologeh on 10/06/2026. Version 1.0. The controlled copy is held by Brandso Group Limited.