This document forms part of the Brandso Group Policy Library. It has been prepared for ProCare Hub, a Brandso Group training service operated by Brandso Group Limited, company number 15970239, registered office Unit 6, 33 Hungerhill Road, Nottingham, England, NG3 4NB, ICO registration number ZC142984.
This document supports safe, fair, consistent and commercially controlled training delivery. It is not a substitute for independent legal, regulatory, awarding body, safeguarding, employment or clinical advice where a matter is complex, disputed or high risk.
Purpose
This statement explains how ProCare Hub recognises and escalates safeguarding concerns that arise during training, learner support, employer contact or care-sector training activities.
Scope
This document applies to ProCare Hub and any Brandso Group staff, trainers, contractors, learners, employer clients or approved partners involved in the relevant training activity. It should be read alongside the Brandso Group legal, data protection, customer service, finance, HR and safeguarding-related policy packs.
- All ProCare Hub training activity
- Learners, trainers, employers and visitors
- Online learning, live virtual and face-to-face sessions
- Disclosures, observations, allegations and welfare concerns
- Training linked to care, children, adults at risk, recruitment or regulated services
Policy statement and operating principles
ProCare Hub must deliver training that is clear, honest, safe, accessible, commercially fair and appropriate to the learner audience. Training materials must not overstate qualifications, guarantees, legal effect, inspection outcomes, employment prospects or regulatory approval.
Safeguarding is everyone’s responsibility.
Staff must act promptly where there is concern that a child, adult at risk, learner, worker or service user may be at risk of harm.
Staff must not investigate safeguarding concerns beyond their role; concerns should be recorded and escalated.
Confidentiality must not prevent appropriate safeguarding action.
Training examples and discussions must be managed sensitively to avoid unsafe disclosures or identifying individuals unnecessarily.
Key risks and controls
Disclosure risk: learners may disclose abuse or unsafe practice during training.
Case example risk: identifiable service users may be discussed inappropriately.
Boundary risk: trainers may try to investigate rather than escalate.
Employer risk: employers may ask ProCare Hub not to record concerns.
Data risk: sensitive safeguarding information may be mishandled.
Roles and responsibilities
- Role
- Responsibility
- Brandso Group Director
Approves the training governance framework, sets risk appetite and ensures ProCare Hub operates within Brandso Group standards.
ProCare Hub Service Lead
Owns course delivery, learner experience, trainer allocation, quality checks, complaints, certificates and escalation.
Trainer / Assessor
Delivers training competently, marks assessments fairly, keeps records and reports safeguarding, malpractice, quality or conduct concerns.
Administrator / Support Team
Manages bookings, learner access, attendance records, certificates, enquiries, invoices and data updates.
Learner / Employer Client
Provides accurate information, follows joining instructions, participates honestly, raises support needs early and complies with course rules.
Data Protection Lead
Advises on learner records, retention, privacy notices, data sharing, security and breach escalation.
Procedure
Recognising concerns
Concerns may include abuse, neglect, exploitation, unsafe care practice, allegations against staff, self-harm risk, domestic abuse, trafficking, coercion, discriminatory abuse, radicalisation, unsafe recruitment practice or immediate danger.
Immediate danger
If anyone appears to be in immediate danger or requires urgent medical assistance, staff must contact emergency services first and then notify the Service Lead.
Recording
Record the concern factually, using the person’s own words where possible, date/time, who was involved, what action was taken and who was informed. Do not include unnecessary speculation.
Escalation
Concerns must be escalated to the Service Lead and managed in line with the Brandso Group Safeguarding Concern Escalation Policy. Where appropriate, the matter may be referred to the employer, local authority safeguarding team, police or other relevant body.
Training environment
Trainers should manage discussions respectfully, remind learners not to identify service users unnecessarily and pause or redirect discussion if disclosures become unsafe for the group setting.
Required records and evidence
- Safeguarding concern record
- Trainer notes
- Escalation log
- Communication with employer or authority
- Decision rationale
- Outcome and follow-up actions
- Data protection/security notes
Monitoring, review and improvement
Safeguarding-related training incidents and disclosures will be reviewed to improve trainer briefings, course safety, escalation routes and learner support materials.
Approval and version control
Approved by Simeon Ologeh on 10/06/2026. Version 1.0. The controlled copy is held by Brandso Group Limited.