Leadership & Management
Complaints Handling and Resolution
Respond to complaints with stronger listening, documentation, fairness, and service improvement follow-through.
1 hour 50 mins
Duration
Core Level
Level
Certificate Included
Downloadable
Course Description
Respond to complaints with stronger listening, documentation, fairness, and service improvement follow-through.
Aligned with CQC / responsive services and legislation including Health and Social Care Act 2008 and Duty of Candour Regulation 20, this course helps learners build confidence, strengthen judgement, and apply safer day-to-day practice.
Course Preview
Watch the introduction before enrolling or starting the first module.
0:00 / 0:00
Key Topics Include:
Explain the principles that underpin complaints handling.
Recognise warning signs connected to complaints handling incidents.
Choose the correct reporting route and document concerns clearly.
Apply safer practice standards in daily care delivery.
A complaint response addresses the facts but not the person's experience.
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