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Complaints Handling and Resolution
Leadership & Management

Complaints Handling and Resolution

Respond to complaints with stronger listening, documentation, fairness, and service improvement follow-through.

1 hour 50 mins

Duration

Core Level

Level

Certificate Included

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£4.99

CPD course. Individual learner checkout: £4.99 one-time payment

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Certificate on completion
CPD accredited • 2 hours
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Course Description

Respond to complaints with stronger listening, documentation, fairness, and service improvement follow-through.

Aligned with CQC / responsive services and legislation including Health and Social Care Act 2008 and Duty of Candour Regulation 20, this course helps learners build confidence, strengthen judgement, and apply safer day-to-day practice.

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Key Topics Include:

Explain the principles that underpin complaints handling.
Recognise warning signs connected to complaints handling incidents.
Choose the correct reporting route and document concerns clearly.
Apply safer practice standards in daily care delivery.
A complaint response addresses the facts but not the person's experience.

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A family raises the same concern twice because earlier actions were not evidenced.
A service closes a complaint without showing what has changed afterwards.
Understand the core principles behind complaints handling.

Important Notice

This awareness course is not a substitute for role-specific training or competency assessment. Always follow your organization's policies and procedures.

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Before you enrol

Learner TermsBooking & AttendanceRefund & CancellationCertificate Policy

Need adjustments or support first? Review our Reasonable Adjustments Policy and Learner Support Policy.

Enrolment includes:

Organization users can access this course through their existing package. Individual learners can also unlock it with £4.99 one-time payment.

Course Information

Duration:
1 hour 50 mins
Level:
Core
Certificate:
Yes
CPD Accredited:
Yes
CPD Hours:
2
Assessment:
Knowledge assessment
Pass Mark:
80%
Renewal:
Annual
Last Updated:
2026-06-16
Language:
English
Provider:
ProCare Hub

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