Build confident, evidence-informed practice in complaint handling & investigation, with practical decision-making, recording, communication, and escalation guidance.
2 hours 30 mins
Duration
Advanced Level
Level
Certificate Included
Build confident, evidence-informed practice in complaint handling & investigation, with practical decision-making, recording, communication, and escalation guidance.
Aligned with CQC / Ofsted / well-led governance practice and legislation including Health and Social Care Act 2008 and Duty of Candour Regulation 20, this course helps learners build confidence, strengthen judgement, and apply safer day-to-day practice.
Watch the introduction before enrolling or starting the first module.
Care Sector Specialists
Expert training designed for the care sector.
Trusted by Organisations
Supporting care providers across the UK.
Compliance Focused
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Important Notice
This awareness course is not a substitute for role-specific training or competency assessment. Always follow your organisation's policies and procedures.
Certificate
Downloadable PDF certificate
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Created by care sector experts
Explore similar training for teams working in related care settings.
Aligned with CQC, Ofsted and best practice.
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Categories
Trust & Compliance
All courses developed in line with UK legislation and best practice.
