HomeCoursesChildren's Rights, Voice, Advocacy & Complaints in Residential Care
Children's Rights, Voice, Advocacy & Complaints in Residential Care
Children's Home

Children's Rights, Voice, Advocacy & Complaints in Residential Care

A practice-focused course for all residential childcare staff that builds confidence in upholding children's rights, listening to their views, supporting meaningful participation, and helping children access advocacy and the complaints process safely and without fear of repercussion.

1 hour 45 minutes

Duration

Core / Specialist Level

Level

Certificate Included

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£9.99

Awareness course. Individual learner checkout: £9.99 one-time payment

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Awareness course
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Course Description

A practice-focused course for all residential childcare staff that builds confidence in upholding children's rights, listening to their views, supporting meaningful participation, and helping children access advocacy and the complaints process safely and without fear of repercussion.

Aligned with Aligned with the Children's Homes (England) Regulations 2015 quality standards, the DfE guide to those standards, the Children Act 1989 duty to ascertain wishes and feelings, and Working Together to Safeguard Children 2023. and legislation including Children Act 1989 and The Children's Homes (England) Regulations 2015, this course helps learners build confidence, strengthen judgement, and apply safer day-to-day practice.

Key Topics Include:

Explain the legal and regulatory basis for children's rights, voice, and participation in residential care.
Support children to express their views, wishes and feelings, and show how those views shape everyday decisions.
Help a child understand and access advocacy and the complaints process, including when they are anxious about repercussions.
Demonstrate the impact of children's feedback through clear recording and 'you said, we did' practice.
A young person wants to complain about a house rule but is worried staff will be angry or that their leave will be affected.
A child with limited verbal communication needs support to express a concern about how a decision was made.
A young person disengages from their review meeting because they feel their previous views were ignored.
A house meeting produces the same complaints every month with no visible change, and children stop bothering to raise them.

Important Notice

This awareness course is not a substitute for role-specific training or competency assessment. Always follow your organisation's policies and procedures.

Certificate

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Before you enrol

Learner TermsBooking & AttendanceRefund & CancellationCertificate Policy

Need adjustments or support first? Review our Reasonable Adjustments Policy and Learner Support Policy.

Enrolment includes:

Organisation users can access this course through their existing package. Individual learners can also unlock it with £9.99 one-time payment.

Course Information

Duration:
1 hour 45 minutes
Level:
Core / Specialist
Certificate:
Yes
Assessment:
Final knowledge assessment
Pass Mark:
80%
Renewal:
Annual
Last Updated:
2026-09-10
Language:
English
Provider:
ProCare Hub

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